Terms & Conditions

Please read these terms (the “Agreement”) carefully. Your use of the website currently located at kyleplumbing.com (the “Site”) constitutes your consent to this Agreement between you and Kyle Plumbing II, Inc. (“Kyle Plumbing,” “we,” or “us”).

1. Changes

We may change this Agreement from time to time by posting a revised version on the Site. Your use of the Site following any changes constitutes your acceptance of those changes. The “Last updated” date above indicates when this Agreement was last revised.

2. Information Submitted Through the Site

Your submission of information through the Site is governed by our Privacy Policy. You represent that any information you provide is accurate and complete, and that you will keep it updated as needed.

3. Services & Estimates

All plumbing services are performed under Florida license CFC1428661. Descriptions of services on this Site are for general information. Estimates provided online or by phone are preliminary until confirmed by an on-site evaluation; written, approved estimates govern the final price of work performed. All service options and pricing are provided up front with required customer approval before work begins.

4. Rules of Conduct

In connection with the Site, you must not: post or transmit any material that is unlawful, infringing, or harmful; introduce any virus or other harmful code; interfere with or disrupt the operation of the Site; harvest or collect information about other users; or use any automated means to scrape or index the Site except as permitted by our robots.txt for public search engines.

5. Intellectual Property

We and our licensors own the Site and its content, which are protected by intellectual-property laws. Our trade names, trademarks, and service marks include “Kyle Plumbing” and associated logos. You may view and print Site content for your personal, non-commercial use only; no other use is permitted without our prior written consent.

6. Text Messaging (TCPA)

Kyle Plumbing Text Messages. Kyle Plumbing II, Inc. sends text messages about your service and your account, including appointment confirmations and reminders, technician arrival notices, service follow-ups, invoices and secure payment links, payment receipts, and Kyle Club membership account notices (such as a secure link to add or update the card on file for membership dues).

By providing your phone number and agreeing to receive texts, you consent to receive calls and text messages, including automated ones, from Kyle Plumbing II, Inc. at the number provided. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out, HELP for help, or START to opt back in. For help you can also call (888) 405-0770.

Carriers are not liable for delayed or undelivered messages.

Your mobile number and your text messaging opt-in data and consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

7. Third-Party Materials & Links

The Site may link to third-party sites and services (for example, our financing partner). We do not control and are not responsible for third-party materials; your use of them is at your own risk and subject to their terms.

8. Disclaimer of Warranties

To the fullest extent permitted by law, the Site is provided “as is” and “as available,” without warranties of any kind, express or implied. This section applies to the Site itself; workmanship warranties for plumbing services are provided separately in writing with your invoice or estimate.

9. Limitation of Liability

To the fullest extent permitted by law, Kyle Plumbing will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from your use of the Site, and our maximum aggregate liability arising from the Site shall not exceed the amount, if any, you paid to us to use the Site. Nothing in this Agreement limits liability that cannot be limited under Florida law.

10. Indemnity

You agree to defend, indemnify, and hold harmless Kyle Plumbing and its owners, employees, and agents from claims arising out of your violation of this Agreement or your misuse of the Site.

11. Governing Law; Venue

This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-law principles. You agree to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida for any dispute arising out of this Agreement or your use of the Site.

12. Copyright Complaints (DMCA)

If you believe in good faith that material on the Site infringes your copyright, send a DMCA notice to Kyle Plumbing II, Inc., 5 SE 9th St, Deerfield Beach, FL 33441, or service@kyleplumbing.com.

13. Contact

Questions or complaints regarding the Site: email service@kyleplumbing.com or write to 5 SE 9th St, Deerfield Beach, FL 33441. Please do not include credit card numbers or other sensitive information in email.

14. Miscellaneous

If any provision of this Agreement is found unenforceable, it will be severed and the remainder will remain in effect. This Agreement, together with the Privacy Policy and any terms incorporated by reference, is the entire agreement between you and Kyle Plumbing regarding use of the Site.

By requesting service, approving an estimate, or allowing work to proceed, Customer agrees to these Terms.

1. PAYMENT

• Residential: Due in full at completion (COD) unless agreed otherwise in writing.
• Commercial: NET 30. NET 60 only with prior written approval and a credit application. 2% discount if paid within 10 days (2/10 NET 30).
• Past due after 5 days (COD), 35 days (NET 30), or 65 days (NET 60). Past-due balances incur a one-time 5% late fee. KP may suspend service, file liens, and refer accounts to collections. Customer pays all collection costs, court costs, and reasonable attorneys' fees.

2. ESTIMATES & AUTHORIZATION

• Estimates are valid for 14 days. Approval by signature, text, email, or recorded verbal confirmation is binding.
• Work beyond the approved scope requires written approval and is billed additionally.

3. DEPOSITS & PERMITS

• Projects and installations require a 50% deposit to schedule work.
• No permit required: Balance due at completion.
• Permit required: 40% due at substantial completion; final 10% due at passed final inspection or permit closure, whichever is first. 10% is the maximum that may be withheld for permit or inspection status. Final inspection is not scheduled until 90% is paid.
• If permit closure has not occurred within 30 days of substantial completion for reasons outside KP's control, the final 10% is due at the end of that period.
• If work is halted for any reason, Customer owes all labor, materials, permits, and costs incurred to that point.

4. CARD ON FILE

• A card on file is required for all after-hours, weekend, and holiday requests from new customers, for Kyle Club members, and for any customer who stores a payment method.
• Customer authorizes KP to charge the card on file for deposits, completed work under an approved estimate, balances due, past-due amounts and late fees, dispatch fees under Section 7, and Kyle Club dues and amounts owed under the Membership Terms. Customer agrees not to dispute authorized charges for work performed under an approved estimate.

5. WARRANTY

• Labor: 1 year on new installations; 30 days on repairs. Epoxy coating: 1 year standard; 5- and 10-year extended coverage available at an additional per-foot charge as stated on the estimate.
• Parts: Manufacturer warranty only.
• No warranty on owner-supplied parts, existing piping, stoppages, toilet rebuilds, or backflow repairs. Warranties are void if not paid in full or if the work is misused, altered, or tampered with.

6. ACCESS & LIMITATION OF LIABILITY

Customer provides safe, clear access to all work areas. KP is not responsible for: hidden conditions in walls, ceilings, slabs, or underground; removal or disturbance of tile, drywall, flooring, cabinetry, or finishes; roof access or roof damage; pre-existing, deteriorated, or improperly installed piping; tool damage or failures caused by obstructions or pipe conditions; sediment issues or water heater failure during or after draining or flushing; damage to irrigation; work or damage by third parties; delays due to weather, supply, inspections, or force majeure; or water damage occurring despite a smart shutoff or monitoring device (including loss of power or connectivity, device malfunction, or unactioned alerts). Concrete, coring, scanning, backfill, patching, finishing, tile, drywall, flooring, hardscape, pavers, and landscaping are excluded unless stated in writing.

7. CANCELLATIONS, DISPATCH FEES & REFUNDS

• All sales are final. Deposits are non-refundable. Any refund is at KP's sole discretion and net of costs incurred.
• Service calls cancelled after a technician is dispatched or en route, or where the technician cannot access the property, incur the full dispatch fee, due immediately. Kyle Club waivers do not apply to cancelled or no-access calls.
• Cancelling a project after work begins does not relieve amounts owed under Section 3.

8. KYLE CLUB

Kyle Club Membership Terms are at kyleplumbing.com/terms-conditions and govern all membership benefits, dues, and cancellation. Amounts owed under the Membership Terms may be charged to the card on file under Section 4.

9. GOVERNING LAW

Florida law governs. Venue is the county where the work was performed.

These Membership Terms supplement the Kyle Plumbing II, Inc. (“KP”) Terms & Conditions and govern the Kyle Club membership program. By enrolling in Kyle Club, the member (“Member”) agrees to these Membership Terms and to the Terms & Conditions. Where the two conflict, these Membership Terms control for membership benefits only.

1. MEMBERSHIP TIERS, TERM & DUES

Kyle Club is offered in two tiers:

Gold – $15 per month, or $250 per year paid annually

• One annual maintenance visit (see Section 3)
• Priority scheduling
• Dispatch fee waived during posted business hours
• 10% member discount on repairs and installations, up to $500 per twelve (12) month period per enrolled service address
• Showerhead filter at enrollment
• One (1) year labor warranty on new installations, subject to Section 7 and the Terms & Conditions; repairs carry thirty (30) days, and items sold without warranty are excluded

Premier – $50 per month, or $750 per year paid annually

• All Gold benefits
• 10% member discount on repairs and installations, up to $1,000 per twelve (12) month period per enrolled service address
• Two (2) year labor warranty on new installations, subject to Section 7 and the Terms & Conditions; repairs carry sixty (60) days, and items sold without warranty are excluded
• One-time $600 credit toward a LeakSecure smart water shutoff installation
• LeakSecure water monitoring and alerts

Each membership is a one (1) year contract: a twelve (12) month term beginning on the enrollment date that renews automatically for successive twelve (12) month terms unless cancelled in writing before renewal. Gold and Premier dues may be paid monthly or annually in advance. All dues are billed to the card on file. Dues are not refundable once billed. KP may adjust dues on thirty (30) days' written notice; adjustments take effect at the next renewal.

2. CARD ON FILE & CARD SURCHARGE

A valid card on file is required for all Kyle Club memberships. A Member who enrolls without one will receive a secure link to add a card and must add it within fourteen (14) days of enrollment; if no card is on file by then, KP may end the membership under Section 8. Member authorizes KP to charge the card on file for membership dues and for any amounts owed under these Membership Terms, in addition to the authorizations in Section 4 of the Terms & Conditions.

A 3% surcharge applies to credit card payments only, to cover our cost of acceptance; it does not exceed that cost. Debit cards, bank transfers (ACH), cash, check, and financing carry no surcharge. This includes membership dues charged to a credit card on file. Any surcharge is shown as a separate line on the receipt.

3. ANNUAL MAINTENANCE VISIT

• Each membership year includes one scheduled maintenance visit at the enrolled service address, covering a whole-home plumbing inspection, water heater health check, water quality test at the tap, sewer line camera inspection of the main line from an accessible cleanout, and a drain and fixture performance check.
• The visit is a visual and diagnostic review. It is not a guarantee against future failures, and it does not include repairs, parts, or work discovered during the visit, which are quoted separately.
• Water heater service is one (1) flush or one (1) diagnostic evaluation per membership year, at KP's discretion. Older or heavily sedimented water heaters may not be flushed. Flushing can dislodge sediment, and KP is not responsible for leaks, clogged lines, valve failure, or water heater failure occurring during or after a flush.
• The visit must be scheduled by the Member during the membership year. Unused visits do not carry over and have no cash value.
• KP may modify the scope of the annual visit and other membership services from time to time as services and equipment change. Material changes will be posted at kyleplumbing.com/terms-conditions.

4. DISCOUNTS & FEE WAIVERS

• The dispatch fee waiver applies to visits scheduled during posted business hours at the enrolled service address. Visits outside posted business hours, and holiday visits, are charged at posted rates.
• The 10% member discount applies to KP labor and materials on repairs and installations. It does not apply to dispatch fees, after-hours or emergency rates, administrative or processing fees, permits, inspection fees, third-party or subcontractor charges, or any item already discounted or sold at promotional or manufacturer-minimum pricing.
• Discounts are capped at $500 (Gold) or $1,000 (Premier) per enrolled service address per rolling twelve (12) month period measured from the enrollment date. Once the cap is reached, standard pricing applies for the remainder of that period. Discounts may not be combined with other coupons or promotions unless stated in writing.

5. PREMIER INSTALLATION CREDIT

• Premier Members receive a one-time credit of six hundred dollars ($600) toward the purchase and installation of a LeakSecure smart water shutoff valve by KP at the enrolled service address.
• The credit is applied on the installation invoice and has no cash value. It cannot be split across invoices, transferred to another property, or applied to any other product or service.
• Device pricing, model, and any additional installation charges (electrical, Wi-Fi extender, pipe modifications, permits) are stated on the signed estimate and are not covered by the credit.
• Use of the credit is a membership benefit for purposes of Section 8.

6. WATER MONITORING & ALERTS

• With Member consent, KP receives usage and alert data from the installed LeakSecure device and may contact the Member when the device reports a suspected leak, unusual flow, or a fault condition.
• Monitoring is a convenience, not a guarantee. KP does not monitor continuously and does not guarantee response time. The device may automatically shut off water according to its own settings. Member remains responsible for reviewing alerts and for maintaining power, Wi-Fi or cellular connectivity, and the manufacturer app.
• KP is not liable for water damage or loss that occurs despite the device, including damage arising from loss of connectivity, device malfunction, manufacturer defects, or alerts that are not acted upon. The device is not a substitute for property insurance.
• Monitoring ends when membership ends. The device remains the Member's property and continues to function under the manufacturer app.
• KP may modify the monitoring service as the device platform and KP procedures change.

7. WARRANTY EXTENSIONS

• Premier warranty extensions apply only to work performed and invoiced while the Premier membership is active and dues are current.
• Extended coverage on any job continues for its stated period so long as the membership remains active. If the membership is cancelled or lapses, all warranty periods revert to the standard Terms & Conditions warranty (one year on installations, thirty days on repairs) measured from the original completion date.
• Parts remain covered by manufacturer warranty only. Exclusions in the Terms & Conditions (owner-supplied parts, existing piping, stoppages, toilet rebuilds, backflow repairs) apply to Members.

8. CANCELLATION & NON-PAYMENT

• Member may cancel at any time on written notice. Cancellation takes effect at the end of the current billing month, and all benefits end on that date.
• If a membership is cancelled or lapses before the end of the twelve (12) month term and the Member has received any membership benefit during that term, the full twelve (12) month dues, less dues already paid for that term, are due within thirty (30) days of cancellation and will be charged to the card on file. Membership benefits include, without limitation: the annual maintenance visit or any part of it, any member discount, any waived dispatch fee, the Premier installation credit, and any Premier warranty extension applied to a job.
• If no membership benefit has been received during the term, no further dues are owed after cancellation.
• Gold or Premier memberships paid annually in advance have no remaining balance on cancellation. Annual dues are not refundable in whole or in part.
• If a dues payment is declined and not cured within ten (10) days of notice, membership lapses and is treated as a cancellation under this Section. Amounts owed remain due and are subject to Section 1 and Section 4 of the Terms & Conditions.
• KP may terminate a membership for misuse, chargeback of authorized charges, abusive conduct toward staff, or non-payment on any KP account. Termination by KP for cause is treated as a cancellation by the Member under this Section.

9. ENROLLMENT, PROPERTY & TRANSFER

• Kyle Club is available for residential properties only. Commercial maintenance programs are offered separately under their own written agreement.
• Membership is tied to one residential service address and to the account holder. Additional properties require separate memberships.
• A membership may be transferred (a) to the purchaser of the enrolled home, or (b) by an existing Member to a new home within KP's service area, provided KP is notified in writing, the transferee accepts these Membership Terms, and a card on file is provided so that dues continue without interruption. The membership term, discount cap usage, and any unused annual visit carry over to the transferee; the Premier installation credit does not transfer if already used.
• Transfers must be completed before the next dues date. If dues lapse before transfer, the membership is treated as cancelled under Section 8.

10. GENERAL

KP may modify these Membership Terms on thirty (30) days' written notice; continued payment of dues after the notice period constitutes acceptance. These Membership Terms are governed by the laws of the State of Florida. Venue for any dispute shall be in the county of the enrolled service address.